Voice to Text for Technical Support Specialists
You spend your day solving problems, not writing about them. But every ticket needs documentation, every bug needs reproduction steps, and every customer needs a clear explanation. Blurt lets you speak your troubleshooting notes, knowledge base articles, and customer responses while you focus on actually fixing issues. Hold a button, describe the solution, release. Text appears wherever your cursor is — in Zendesk, Jira, Confluence, anywhere. Less typing, more helping.
The Typing Problem
Documenting troubleshooting steps while on a call
You're walking a customer through a complex fix while simultaneously trying to type every step you take. Your notes end up incomplete because you can't type and troubleshoot at the same time. Later, when the same issue comes up, you're recreating the solution from memory instead of following the detailed steps you meant to document.
Writing bug reproduction steps that engineers can actually follow
The bug is clear in your head. You just spent 20 minutes isolating it. But translating that into step-by-step reproduction instructions takes another 20 minutes of typing. Engineers reject vague reports, so you have to be precise. By the time you finish writing, you could have documented three more issues.
Explaining technical concepts to non-technical customers
The customer needs to understand why their file won't upload, but you need to avoid jargon that will confuse them. You know exactly what to say — you've explained this a hundred times verbally. But typing it out in a way that's friendly, clear, and complete takes five times longer than just telling them.
Contributing to the knowledge base when you barely have time
You solved a tricky edge case that took an hour to figure out. It should go in the KB so the next person doesn't waste an hour too. But writing a proper article means formatting, screenshots, and detailed explanations. Your ticket queue is growing. The article never gets written. Next month, you solve the same problem again.
Your hands are exhausted from constant typing
Tickets, internal notes, customer replies, bug reports, documentation updates. You type thousands of words every shift. By week's end, your fingers ache and your wrists are stiff. You're 30 and already worried about how long you can sustain this pace. The keyboard is your enemy, but it's also your only tool.
How It Works
Blurt works in every app support teams use — Zendesk, Jira, Confluence, Slack, Freshdesk, Intercom. Anywhere you can put a cursor.
Hold your hotkey
Press your chosen shortcut. A small indicator shows Blurt is listening.
Talk naturally
Describe the troubleshooting steps, explain the solution, or dictate the customer response.
Release and done
Text appears at your cursor. No copying, no pasting, no extra steps.
Real Scenarios
Documenting troubleshooting steps in real-time
You're screen-sharing with a customer, navigating through settings to fix their issue. Instead of typing notes afterward from foggy memory, hold your hotkey and narrate as you go: 'Opened system preferences, navigated to network settings, found the DNS configuration was pointing to an outdated server, updated to 8.8.8.8 and 8.8.4.4, connection restored immediately.' Complete documentation captured live, no recall needed.
Writing detailed bug reports for engineering
You've reproduced the crash and engineers need the steps. Hold the button and walk through it: 'Bug occurs on version 3.2.1 on macOS Sonoma. Steps to reproduce: log in with a new account, navigate to settings, click export data, select CSV format, click export button. Application crashes immediately. Console shows null pointer exception in export handler.' Engineers get exactly what they need. You move to the next ticket.
Crafting patient customer explanations
A frustrated customer doesn't understand why their sync failed. You could type a careful explanation, but speaking is faster: 'I completely understand the frustration. What happened is our sync process detected a conflict between your local file and the cloud version. To protect your work, we paused the sync rather than overwrite either copy. Here's how to resolve it...' Empathetic, clear, and done in 15 seconds.
Adding internal notes to tickets
The ticket needs context for whoever handles it next. Hold and speak: 'Customer has been experiencing intermittent login failures for two weeks. Already tried clearing cache and resetting password. Issue appears to be related to their corporate VPN blocking our authentication servers. Escalated to tier 2 with network team CC'd.' Complete handoff context without typing a paragraph.
Contributing knowledge base articles
You just solved a tricky problem that will definitely come up again. Instead of letting the knowledge die with the ticket, hold your hotkey and dictate the article: 'Title: Resolving sync conflicts on shared folders. When multiple users edit the same file simultaneously, our system creates conflict copies. Here's how to identify and merge them...' The KB grows while the solution is fresh in your mind.
Quick Slack responses to teammates
A colleague pings asking how to handle a specific error code. You're mid-ticket but know the answer instantly. Hold, say 'Error 5023 means the API rate limit was hit. Have them wait 15 minutes and retry, or if urgent, we can reset their limit from the admin panel under usage controls.' Back to your ticket in 5 seconds. No context lost.
Escalation notes for tier 2 or engineering
The issue is beyond your scope and needs escalation. Instead of typing a lengthy handoff, speak it: 'Escalating to tier 2. Customer reports data loss after upgrade to version 4.0. I've confirmed their backup exists from March 15. Issue affects their production database. They're on our Enterprise plan with 4-hour SLA. Priority high.' All the context leadership needs, delivered in one breath.
Why support teams choose Blurt over built-in dictation
| Blurt | macOS Dictation | |
|---|---|---|
| Activation | Single hotkey, instant start | Click microphone icon or double-tap function key |
| Speed | Text appears in under 500ms | 2-3 second delay before transcription |
| Technical vocabulary | Handles error codes and technical terms well | Struggles with product-specific terminology |
| Reliability | Consistent accuracy across sessions | Often fails silently or mishears |
| Workflow integration | Works seamlessly in any text field | Inconsistent behavior across applications |
Frequently Asked Questions
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