Voice to Text for Customer Support Reps
Your fingers hurt from typing the same explanations hundreds of times a day. Blurt lets you speak your ticket responses, knowledge base articles, and escalation summaries instead of typing them. Hold a button, say your response naturally, release. Text appears in Zendesk, Intercom, Freshdesk, or whatever tool you use. No more repetitive strain. No more slow responses. Just talk and the words appear.
The Typing Problem
Typing ticket responses all day destroys your hands
Fifty tickets before lunch. Another fifty after. Each one needs a thoughtful response, and your fingers are doing all the work. By Wednesday, your wrists ache. By Friday, you're wondering how much longer you can keep this up. You could explain the solution out loud in 10 seconds, but typing it takes a full minute. Multiply that by 100 tickets a day, and you're typing for hours straight.
Knowledge base articles never get written
You answer the same question for the twentieth time this week. You know you should write a KB article so customers can self-serve. But after eight hours of typing responses, the thought of writing another 500 words makes you close the tab. The article never gets written. Tomorrow you'll answer the same question again. The cycle continues.
Bug reports need detail you don't have time to type
A customer found a real bug. Engineering needs steps to reproduce, screenshots, and context. You know exactly what happened — you could explain it perfectly in a 30-second voice note. But typing it all out with proper formatting takes 10 minutes. So you write a shorter report. Engineering asks follow-up questions. The bug takes longer to fix because the initial report lacked detail.
Escalation summaries are tedious but critical
The customer is frustrated. This needs to go to a manager or specialist. But first, you need to summarize the entire conversation history, what you've tried, and what the customer expects. It's 15 minutes of typing for something you could explain verbally in 2 minutes. Meanwhile, the customer waits. Other tickets pile up. Your metrics suffer.
Empathetic responses take longer to type than to say
The customer is upset and deserves a human response, not a template. You want to acknowledge their frustration, explain the situation, and offer a solution — all with genuine empathy. But crafting that tone in text while typing takes three times longer than just saying it naturally. So you use a template. The customer feels like a number. CSAT drops.
How It Works
Blurt works in every support tool — Zendesk, Intercom, Freshdesk, Salesforce, HubSpot, Slack, email. Anywhere you can put a cursor.
Hold your hotkey
Press your chosen shortcut. A small indicator shows Blurt is listening.
Speak your response
Talk naturally like you would to a colleague. Blurt handles punctuation automatically.
Release and send
Text appears in your ticket, article, or chat. Edit if needed, then send.
Real Scenarios
Responding to tickets without typing fatigue
A customer asks how to reset their password. Instead of typing the same instructions for the hundredth time, hold your hotkey and say 'I'd be happy to help you reset your password. Click on the Sign In button, then select Forgot Password. You'll receive an email within a few minutes with a link to create a new password. Let me know if you don't see it in your inbox.' Response done in 10 seconds instead of a minute. Your hands thank you.
Writing knowledge base articles while helping customers
You just explained a complex process to a customer. While it's fresh in your mind, open your KB editor, hold the button, and speak the entire article. 'To connect your account to Slack, navigate to Settings, then Integrations. Click Add Integration and select Slack from the list. You'll be redirected to authorize the connection. Once approved, you can configure which notifications appear in your chosen channel.' Article drafted in 30 seconds. Edit, polish, publish. Finally, that documentation exists.
Detailed bug reports for engineering
A customer found a bug that crashes the app. Hold your hotkey and describe everything: 'Customer reports app crash on iOS 17.2 when attempting to upload images larger than 10MB. Steps to reproduce: open the upload modal, select any image over 10MB from the photo library, tap Upload. The app freezes for approximately 3 seconds then force closes. Customer ID 45821, iPhone 14 Pro. Attaching their screenshot and video.' Engineering gets full context. Bug gets fixed faster.
Escalation handoffs that don't lose context
This ticket needs a specialist. Instead of spending 15 minutes typing a summary, hold the button: 'Escalating to billing team. Customer has been charged twice for their annual subscription on December 15th. I've confirmed both charges in Stripe. Customer requests immediate refund of the duplicate charge plus a one-month credit for the inconvenience. They've been a customer for 3 years and this is their first billing issue. Please prioritize.' Full context transferred in 20 seconds.
Empathetic responses that feel human
The customer waited three days for a response and they're frustrated. Templates won't cut it. Hold the button and speak from the heart: 'I'm really sorry about the wait — three days is way too long and I completely understand your frustration. This should have been handled much sooner. Let me make this right for you immediately.' Genuine empathy, delivered in seconds. No template. No typing. Just human connection.
Internal notes and ticket documentation
You need to document what you tried before closing the ticket. Hold the button: 'Troubleshooting completed. Cleared cache, reset API token, verified account permissions. Issue was caused by expired OAuth token from third-party integration. Customer re-authenticated and confirmed issue resolved. Closing ticket, no follow-up needed.' Complete documentation without the typing burden. Your future self and teammates will appreciate it.
Quick Slack replies to teammates
A colleague asks if you've seen the bug customer 12345 reported. You're mid-ticket. Hold the button, say 'Yeah, I handled that one this morning. It was a caching issue on their end. I had them clear cookies and it resolved immediately. Check ticket 67890 for the full details.' Back to your current ticket in 5 seconds. No context switching. No typing interruption.
Why support reps choose Blurt over built-in dictation
| Blurt | macOS Dictation | |
|---|---|---|
| Activation speed | Single hotkey, instant recording | Double-tap Control or click mic icon |
| Transcription speed | Text appears in under 500ms | 2-3 second delay common |
| Reliability | Consistent accuracy every time | Frequently fails or mishears |
| Support terminology | Handles product names and technical terms | Struggles with specialized vocabulary |
| Workflow fit | Built for rapid, repeated use | Designed for occasional dictation |
Frequently Asked Questions
Start Typing Faster Today
Free to try — no credit card required
Download Blurt