Voice to Text for Intercom
Support agents spend their days typing the same explanations over and over. Every customer gets a variation of the same answer. Every conversation needs a summary. Every help article needs updates. By the time you've typed one thoughtful response, five more conversations are waiting. Blurt lets you respond at the speed of thought. Hold a button, speak your reply, release. Your words appear instantly in any Intercom text field. No copying, no pasting, no template hunting. Just talk and send.
The Typing Problem
Typing detailed responses kills your reply speed
A customer asks a nuanced question that doesn't fit any saved reply. You know exactly what to say — you've explained this dozens of times. But typing it out takes three minutes. Meanwhile, your queue grows. The customer sees 'typing...' for what feels like forever. You rush through the response, skip helpful context, and send something good enough. The customer asks a follow-up that wouldn't have been necessary if you'd had time to explain properly.
Creating saved replies feels like a second job
You notice you're typing the same explanation for the third time today. You should make it a saved reply. But that means opening the saved replies panel, thinking of a name, writing a clean version, adding variables, testing it. That's 10 minutes you don't have. So you type it again. And again tomorrow. The saved reply never gets created because creating it takes longer than just typing the response.
Internal notes become afterthoughts
The conversation had important context — the customer mentioned they're evaluating competitors, their contract renews next month, they're frustrated with a specific feature. This should be in the internal notes for whoever handles the next conversation. But you're already behind on your queue. You type 'unhappy about X' and move on. A week later, a colleague reopens the conversation with zero context and asks the customer to repeat everything.
Help article drafts sit half-finished forever
Your help docs need updating. You've explained this workflow to customers a hundred times and could write the article in your sleep. But staring at a blank page and typing paragraphs of documentation feels exhausting after a day of live chat. The draft has three bullet points from two months ago. Every time a customer asks this question, you think 'I really need to finish that article' while typing yet another manual explanation.
Conversation summaries get skipped entirely
Intercom shows you the conversation summary field. You should fill it in so the next agent knows what happened. But the conversation took 20 minutes and summarizing it means reliving it keystroke by keystroke. You close the conversation without a summary. Or you write 'billing issue resolved' for a complex technical troubleshooting thread. The summary field becomes meaningless because nobody has time to use it properly.
How It Works
Blurt works anywhere you type in Intercom — chat responses, internal notes, saved replies, help articles, conversation summaries. Anywhere there's a cursor.
Hold your hotkey
Press your chosen shortcut. A small indicator shows Blurt is listening.
Speak your response
Talk naturally. Dictate your customer reply, internal note, or article draft. Blurt handles punctuation automatically.
Release and send
Text appears in the Intercom field. Review, edit if needed, hit send. Done in seconds, not minutes.
Real Scenarios
Responding to complex customer questions in live chat
A customer asks how your API handles rate limiting across multiple endpoints. You know the answer cold. Instead of typing four paragraphs, you hold your hotkey and speak: 'Great question. Our API uses a sliding window rate limit of 100 requests per minute per endpoint. Each endpoint has its own counter, so hitting the limit on one endpoint won't affect your other calls. If you exceed the limit, you'll get a 429 response with a Retry-After header telling you how many seconds to wait. For higher limits, check out our enterprise plan which offers custom rate limits based on your needs.' Thirty seconds of speaking gives the customer a complete answer while your queue stays manageable.
Creating saved replies that actually get created
You've explained the refund process three times today. This time, you open saved replies, hold your hotkey, and speak the perfect response: 'I completely understand. I've processed your refund and you should see it back on your card within 5-7 business days. Your bank may take additional time to reflect the credit. Is there anything else I can help you with?' Name it, save it. The saved reply exists because dictating it took 15 seconds instead of 3 minutes of typing.
Adding internal notes that actually contain context
You just resolved a tricky conversation. Before closing, you click into internal notes, hold the button, and speak: 'Customer is evaluating us against Zendesk and Freshdesk. Contract renews in March. Main concerns are reporting capabilities and integration with Salesforce. Spoke with their VP of Support who has final decision authority. They mentioned budget is approved but need to see a demo of our analytics dashboard. Warm lead for enterprise upgrade.' The next agent has everything they need.
Drafting help articles between conversations
You have three minutes before your next scheduled call. Instead of staring at a blank draft, you hold your hotkey and brain-dump the article: 'Setting up SSO with Okta. This guide walks you through configuring single sign-on for your team using Okta as your identity provider. Prerequisites: Admin access to both Intercom and Okta, an Okta account on the Enterprise plan. Step one: In Intercom, navigate to Settings, then Security, then Single Sign-On. Step two: Copy the ACS URL and Entity ID shown on this page...' Five minutes of dictation creates a first draft that would have taken 30 minutes to type.
Summarizing long troubleshooting conversations
You just spent 45 minutes debugging a customer's webhook integration. The conversation has 60 messages. In the summary field, hold your hotkey: 'Customer's webhooks were failing silently due to their firewall blocking our IP range. Walked them through whitelisting our IPs from the documentation. Also discovered their endpoint was returning 200 but with an error in the body — helped them fix their response handling. Webhook now working, customer confirmed test events coming through.' Thirty seconds captures what matters without re-reading the entire thread.
Responding to multiple similar questions efficiently
You're handling a product outage and every other conversation is about the same issue. Instead of typing variations of the same update, you dictate once: 'Thanks for reaching out. We're aware of the issue affecting dashboard loading times and our engineering team is actively working on it. We expect to have this resolved within the next hour. I'll follow up here as soon as it's fixed, but you can also check our status page at status.example.com for real-time updates.' Copy, paste across conversations, personalize the greeting. Ten responses sent in the time one would have taken to type.
Leaving detailed handoff notes for the next shift
Your shift ends in five minutes but you have an open conversation that needs context. In internal notes, hold the button: 'Customer is mid-migration from Zendesk. We've imported their historical data but they're seeing some formatting issues with older tickets. I've escalated to the migration team and they'll have a fix by tomorrow morning. Customer knows this and is okay waiting. They asked about training webinars — sent them the link to next week's session. Main contact is Janet in IT, very friendly, prefers detailed explanations over quick answers.' Your colleague starts their shift fully briefed.
Intercom's saved replies and text shortcuts are useful for templated responses, but they can't handle nuanced, personalized explanations. Every customer situation is slightly different. Blurt lets you speak the custom response that fits this specific conversation, right now. No hunting for the closest template, no awkward modifications, no robotic-sounding replies. One hotkey works everywhere in Intercom — composer, notes, articles, macros. Just hold, speak, release.
| Blurt | Typing manually | |
|---|---|---|
| Handles personalized responses, not just templates | ✓ | — |
| Same hotkey works in chat, notes, and articles | ✓ | — |
| Sub-500ms transcription, no processing delays | ✓ | — |
| No Intercom-specific setup or shortcodes required | ✓ | — |
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