Voice to Text for Help Scout
Support teams choose Help Scout for its personal, human approach to customer service. But writing personal replies takes time. Every conversation needs a thoughtful response. Every complex issue needs detailed notes. Every recurring question should become a Docs article. Your typing speed caps how many customers you can genuinely help. Blurt lets you write Help Scout content at the speed of speech. Hold a button, speak your reply, release. Your words appear instantly in any text field. No templates that feel robotic, no shortcuts that strip away warmth. Just your natural voice, transcribed perfectly.
The Typing Problem
Personal replies take too long to type
Help Scout is built for human conversations, not ticket numbers. But writing genuinely personal replies to every customer takes time you don't have. You want to acknowledge their specific situation, explain clearly, and close warmly. By the time you've typed one thoughtful reply, three more conversations are waiting. You start abbreviating, cutting the personal touches that make Help Scout worth using. The queue grows anyway.
Saved replies lose their personal touch
You've created saved replies for common questions, but they sound like saved replies. Customers can tell when they're getting a template. You want to customize each one with details about their situation, but typing those customizations takes almost as long as writing from scratch. So you send the generic version and hope they don't feel like a ticket number. They do.
Notes become cryptic afterthoughts
You're supposed to document what happened, what you tried, and what the next person needs to know. But adding detailed notes to every conversation would double your handle time. So you write 'checked settings, following up tomorrow' and hope whoever reads it can figure out the context. They can't. They ask you what you already tried. The knowledge that took you 15 minutes to gather evaporates.
Docs articles never get written
You've explained this same workflow to customers fifty times. You know a Docs article would help people self-serve. But writing a comprehensive article means typing paragraphs of step-by-step instructions, anticipating edge cases, adding helpful context. That's a 45-minute project you don't have time for. The article stays on your to-do list. You keep answering the same question manually, day after day.
End-of-day handoffs lack real context
Your shift ends in five minutes but you have six open conversations needing notes. Each one requires context about what happened, what's pending, and what your colleague should prioritize. Your wrists ache from typing all day. You rush through the notes, writing just enough to check the box. Tomorrow's agent will be confused, and you'll get a Slack message asking for details you've already forgotten.
How It Works
Blurt works anywhere you type in Help Scout -- customer replies, internal notes, saved replies, Docs articles. Anywhere there's a cursor.
Hold your hotkey
Press your chosen shortcut. A small indicator shows Blurt is listening.
Speak your response
Talk naturally. Explain the solution, add personal context, document your findings. Blurt handles punctuation automatically.
Release and send
Text appears in the Help Scout field. Review, edit if needed, submit. Done in seconds, not minutes.
Real Scenarios
Writing warm, thorough ticket replies without the typing time
A customer is frustrated because their invoice shows the wrong amount. You've already found the issue. Click into the reply field, hold your hotkey, and speak: 'Hi Amanda, I completely understand your frustration, and I'm sorry for the confusion on your invoice. I found the issue: when you upgraded your plan last week, our system accidentally applied the new pricing to the full billing period instead of just the remaining days. I've corrected this and issued a credit of $47.50 to your account. You'll see this reflected on your next invoice. If you'd prefer an immediate refund to your card instead, just let me know and I'll process that right away.' Forty seconds of speaking creates a warm, detailed reply that would have taken four minutes to type.
Adding detailed notes for your team
You've spent 20 minutes troubleshooting a customer's email deliverability issue. Before leaving for the day, you need to document everything. Hold the button: 'Customer's transactional emails aren't reaching Gmail inboxes. Verified their SPF and DKIM records are correctly configured. Checked their sending reputation and it's clean. Issue appears to be Gmail's spam filters catching their emails because the subject lines contain phrases like "Your invoice" and "Payment received" without personalization. Recommended they add the recipient's name to subject lines and test again. Customer will try this tomorrow and report back. If it doesn't work, escalate to engineering to check our sending IP reputation.' Your colleague has everything they need.
Creating saved replies that actually save time
You've typed the same password reset instructions for the tenth time today. Time to make a saved reply. Open the saved replies panel, hold your hotkey, and speak: 'I'm happy to help you reset your password. Click the "Forgot Password" link on our login page, enter your email address, and we'll send you a reset link within two minutes. The link expires after 24 hours, so make sure to use it promptly. If you don't see the email in your inbox, please check your spam or junk folder. Let me know if you run into any issues.' Save it. The saved reply exists because dictating it took 20 seconds instead of 3 minutes of typing.
Writing Docs articles from your expertise
You've explained the same integration setup to dozens of customers. Time to finally write that Docs article. Open the article editor, hold the button, and teach: 'Connecting your Shopify store to our platform. This guide walks you through the complete integration process, which takes about 10 minutes. Before you start, make sure you have admin access to both your Shopify store and your account with us. Step one: Log into your Shopify admin panel and navigate to Apps. Step two: Search for our app in the Shopify App Store and click Install. Step three: When prompted, authorize the connection by clicking Allow...' Ten minutes of speaking produces a complete first draft. Edit for formatting, add screenshots, publish. The article that's been on your to-do list for months is done.
Personalizing saved replies for specific situations
You need to send the standard refund confirmation, but this customer has been incredibly patient through a complicated situation. Insert the saved reply, then hold your hotkey to add: 'I also want to personally thank you for your patience throughout this process. I know the last two weeks have been frustrating, and I really appreciate you working with us to resolve it. I've added a note to your account so that if you ever need help in the future, we'll make sure to prioritize your requests. Thank you for being such an understanding customer.' The response feels genuinely human, not templated.
Documenting complex troubleshooting for escalations
This conversation needs to go to your engineering team, but you need to document everything you've tried. Hold the button: 'Escalating to engineering. Customer is experiencing intermittent 500 errors when uploading files larger than 10MB. Verified their account has the correct file size limits. Tested uploads from my own account and they work fine. Customer is using Chrome on Windows 11, tried Firefox with the same result. Errors happen about 30% of the time, no clear pattern. Customer impact is high since they're onboarding a new client this week and need to upload large design files. This is a premium customer on the Plus plan.' Engineering gets the full picture without playing twenty questions.
Writing thoughtful customer follow-ups
A difficult conversation was resolved last week and you want to check in. Hold the button: 'Hi David, I wanted to follow up on the data sync issue from last week. I know it caused some disruption to your workflow, and I wanted to make sure everything has been running smoothly since we applied the fix. Have you been able to complete your monthly reports without any further problems? If you notice any other syncing delays or errors, please reach out directly and I'll prioritize looking into it. We really appreciate you flagging this issue so we could fix it for other customers too.' A thoughtful follow-up that builds loyalty, dictated in 25 seconds.
Help Scout saved replies are excellent for consistent messaging, but they produce identical text every time. Customers notice when they're getting a template. Blurt lets you speak naturally, creating unique replies that address each customer's specific situation. You get the speed of saved replies with the warmth that makes Help Scout worth using. And unlike browser-based dictation, Blurt works reliably with sub-500ms transcription and automatic punctuation.
| Blurt | Typing manually | |
|---|---|---|
| Every reply sounds personal, not templated | ✓ | — |
| Works in any Help Scout field -- mailbox, notes, Docs | ✓ | — |
| Same hotkey works in every app on your Mac | ✓ | — |
| Sub-500ms transcription, no processing delays | ✓ | — |
Frequently Asked Questions
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