Voice to Text for Support Managers
Your job is leading your team and improving customer outcomes, not typing documentation all day. Blurt lets you capture performance reviews, escalation notes, and process improvements just by talking. Hold a button, speak your thoughts, release. Text appears wherever your cursor is — in Zendesk, Confluence, Slack, Google Docs, anywhere. No more late nights writing reviews. No more losing improvement ideas because you couldn't document them fast enough. Just talk and your words become text.
The Typing Problem
Writing comprehensive performance reviews
It's review season and you have 12 direct reports who each need thoughtful, detailed feedback. You know exactly what you want to say about each person — their strengths, their growth areas, specific examples from the quarter. But translating all of that knowledge into written reviews takes hours per person. You find yourself copying phrases between reviews just to save time, and the personalization suffers.
Documenting escalations while managing the crisis
A P1 escalation just came in and you're juggling the customer, your team, engineering, and leadership. Everyone needs updates. You know exactly what's happening, but typing detailed status updates while managing the incident feels impossible. So you send brief messages that lack context, and later you struggle to reconstruct what happened for the post-mortem.
Creating process improvement documentation
You just identified a gap in your support workflow that's causing repeated customer friction. The fix is clear in your head — new triage steps, updated macros, revised escalation paths. But writing it all up in a formal process document? That's a two-hour project you keep pushing to next week. Meanwhile, the same issues keep recurring.
Keeping the knowledge base current
Your team keeps encountering the same edge cases, but the knowledge base articles are outdated or missing. You could explain the solutions verbally in minutes, but creating or updating KB articles with proper formatting, steps, and screenshots feels like a major undertaking. The gap between what your team knows and what's documented keeps growing.
Synthesizing customer feedback for stakeholders
Product wants to know what customers are saying about the new feature. You've been hearing feedback all week from your team — patterns, pain points, specific quotes. Writing a structured summary that captures all of this with the right context and recommendations? That's another hour of typing. So you send a quick bullet list that doesn't do justice to the insights.
How It Works
Blurt works in every app support managers use daily — Zendesk, Confluence, Notion, Slack, Gmail, Google Docs. Anywhere you can put a cursor.
Hold your hotkey
Press your chosen shortcut. A small indicator shows Blurt is listening.
Talk naturally
Speak your review, process doc, or escalation notes. Blurt handles punctuation.
Release and done
Text appears at your cursor. No copying, no pasting, no extra steps.
Real Scenarios
Writing thoughtful performance reviews
It's 9 PM and you still have four reviews to finish. Instead of staring at a blank document, hold your hotkey and talk: 'Sarah has consistently exceeded expectations this quarter. She handled 15% more tickets than team average while maintaining a 98% CSAT score. Her standout moment was leading the response to the billing outage in October, where she coordinated across three teams and kept customers informed throughout. For growth, I'd like to see Sarah take on more mentoring responsibilities with our newer team members. She has the skills and patience to help others develop.' Three minutes of talking gives you a complete, specific review. Repeat for each team member and you're done before midnight.
Real-time escalation documentation
You're in the middle of managing a major escalation. Engineering needs context, leadership wants updates, and the customer is waiting. Between calls, hold your hotkey: 'Escalation update for Acme Corp outage. Root cause identified as database connection pool exhaustion. Engineering deploying fix in 20 minutes. Customer impact is partial service degradation affecting their reporting module. I've communicated 45-minute ETA to the customer and scheduled a follow-up call for 3 PM. Next steps are monitoring deployment and preparing incident summary for their team.' Detailed status captured in 30 seconds. Paste it to Slack, email, or your incident tracker.
Capturing process improvement ideas
You just noticed that your team is spending too much time on tier-1 password resets. Hold your hotkey: 'Process improvement proposal for password reset handling. Current state: agents spend average 8 minutes on password resets including verification. Proposed solution: implement self-service password reset with MFA verification through customer portal. Expected impact: reduce password-related tickets by 60%, freeing up approximately 15 hours per week of agent capacity. Implementation requires portal team involvement. Recommended timeline is Q2 with pilot starting March.' Full proposal drafted in 45 seconds instead of 30 minutes of writing.
Updating knowledge base articles
Your team keeps hitting the same edge case with the new billing API. Hold your hotkey and dictate: 'When customers report invoices showing duplicate line items after enabling usage-based billing, first check if they have both legacy and new billing enabled simultaneously. This causes the system to generate line items from both sources. Resolution: navigate to billing settings, disable legacy billing, wait 24 hours for sync, then regenerate the invoice from the billing console. If duplicates persist, escalate to billing engineering with the account ID and invoice number.' Knowledge base article drafted in 40 seconds. Your team stops reinventing the wheel on every ticket.
Summarizing customer feedback for product
Product is asking about reception to the new dashboard. You've been collecting observations all week. Hold your hotkey: 'Customer feedback summary for new analytics dashboard, week of January 15th. Overall sentiment is positive with some specific pain points. Top praise: customers love the real-time data refresh and the export functionality. Main complaints: three customers mentioned the chart legends are too small on larger datasets, two customers requested the ability to save custom date ranges, and one enterprise customer needs SSO for dashboard access. Recommendation: prioritize the legend sizing fix as it's affecting usability, consider custom date ranges for next sprint. Full feedback details attached.' Comprehensive summary in 60 seconds instead of an hour of writing.
Creating team meeting notes and action items
You just finished your weekly team sync and need to send out notes. Hold your hotkey: 'Team meeting notes for January 20th. Attendance: full team minus Miguel who is on PTO. Key updates: ticket backlog is down 20% from last week, new macro templates are reducing handle time by an average of 2 minutes. Action items: Sarah will own the knowledge base audit by Friday, James is piloting the new escalation workflow with three accounts this week, I'm meeting with engineering Thursday about the API timeout issues. Next week's focus is preparing for the product launch on the 28th.' Meeting recap done before everyone leaves the room.
Coaching documentation and feedback notes
You just finished a QA review session with one of your agents and want to document the feedback while it's fresh. Hold your hotkey: 'Coaching notes for Marcus, January 20th. Reviewed tickets 45672, 45891, and 46002. Strengths: excellent empathy statements in the billing dispute, good use of the new troubleshooting macro. Areas for improvement: ticket 45891 could have been resolved in one response instead of three by asking clarifying questions upfront. Action plan: Marcus will practice the HEARD framework for the next two weeks, we'll review five tickets together next Friday. Overall trajectory is positive, he's showing clear improvement since last month.' Coaching documentation that would take 15 minutes captured in 45 seconds.
Why Support Managers choose Blurt over built-in dictation
| Blurt | macOS Dictation | |
|---|---|---|
| Activation | Single hotkey, instant start | Click microphone icon or double-tap Fn |
| Speed | Text appears in under 500ms | 2-3 second delay before transcription |
| Reliability | Consistent accuracy across long sessions | Often fails silently or times out mid-dictation |
| Support terminology | Handles terms like CSAT, NPS, SLA, P1, escalation accurately | Struggles with industry acronyms and jargon |
| Help desk compatibility | Works seamlessly in Zendesk, Freshdesk, Intercom | Inconsistent behavior in web applications |
Frequently Asked Questions
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